PRESS RELEASE
15th September, 2025

SERVICOM Directorate Commends Kano State Government, Calls for Improved Punctuality in MDAs

The SERVICOM Directorate, Kano, has commended the Kano State Government under the visionary leadership of Governor Engr. Abba Kabir Yusuf for its ongoing commitment to infrastructural development and improved service delivery across the state.

During an unscheduled monitoring visit led by the Directorate’s overseer, Director Public inquiry and complain, Mr. Tahir Garba, the Directorate inspected the Government Junior Secondary Race Course Model School, which is currently undergoing reconstruction. Despite the renovation works, academic activities were observed to be continuing smoothly. The Directorate described this as a commendable effort by the State Government to enhance learning environments without disrupting students’ education.

However, in the course of its routine visits, the Directorate expressed concern over the issue of lateness among some management staff in certain MDAs, notably at the Kano Urban Planning and Development Authority (KNUPDA) and the Murtala Muhammad Library, Kano. SERVICOM stressed that punctuality and commitment to duty are essential for effective service delivery and called on all public officers to demonstrate greater dedication, discipline, and professionalism in the discharge of their responsibilities.

The Directorate reaffirmed its readiness to continue unscheduled visits across Ministries, Departments, and Agencies in order to sustain accountability, transparency, and improved citizens’ satisfaction in service delivery.

Signed
Jamil Sagir Danbala
Public Relations Officer
SERVICOM Directorate, Kano

PRESS RELEASE
SERVICOM DIRECTORATE
09/09/2025

SERVICOM Directorate Reaffirms Commitment to Accountability and Improved Service Delivery in Kano State

The SERVICOM Directorate, Kano under the stewardship of Director Tahir Garba, has once again demonstrated its commitment to transparency, accountability, and effective service delivery through another round of unscheduled monitoring visits to key Ministries, Departments, and Agencies (MDAs) across Kano State.

At the Drugs and Medical Consumable Supply Agency (DMCSA), the Managing Director, Pharm. Gali Sule, FPSN, highlighted reforms undertaken by the agency, particularly the direct supply of medicines to hospitals. This innovation, he noted, has reduced costs, eliminated delays, and ensured that health facilities receive their medicines within two weeks of placing orders, in line with established guidelines.

The Directorate also visited several health institutions. While staff commitment was commended at Kabuga Primary Health Care, concerns were raised over staffing shortages at Imam Wali General Hospital and the need for stricter compliance with duty rosters in certain facilities.

In the education sector, SERVICOM observed that not all teachers were present at some secondary schools during the visits. The Directorate also encouraged greater discipline, accountability, and call to minimize value for money in the management of certain private health schools.

Monitoring extended to other MDAs where attendance levels varied. While some agencies reflected commitment to duty, others—including the Nasarawa Local Government Secretariat, KAROTA, the Ministry of Tourism and Culture, and the Pilgrims Welfare Board—recorded limited senior staff presence at the time of the visit.

On a positive note, the Directorate commended REMASAB for proactive efforts to address payment delays affecting street sweepers. The management explained that issues such as unmatched NIN and BVN details, alongside dormant accounts, had contributed to the delays and assured that corrective steps were being taken.

Director Tahir Garba emphasized that these visits are not punitive but corrective in nature, designed to encourage accountability, strengthen work ethics, and ensure continuous improvement in public service. He reaffirmed the Directorate’s commitment to engaging stakeholders across sectors to guarantee effective service delivery for the people of Kano State.

— Reported by Jamil Sagir Danbala, PRO, SERVICOM Directorate